FAQ

How do I set up my website widget?

1. Go to website builder and insert the tailored code that you received in your onboarding email

This is an example of how to add the code to your Shopify store:

2. Refresh your website. The widget should appear in the bottom right corner

If you don't see the widget on your website, double check the code you inserted or contact us for assistance.

How do I connect SMS in my unified Inbox?

No need to do anything, we do everything for you!

We provide you with a phone number for SMS that is automatically installed in your widget and inbox.
Your number will appear in the Settings page (bottom left icon) of the Inbox

How do I connect Facebook Messenger in my unified Inbox?

1. Ensure you have a Facebook Business Page

If you don't have one or are not sure, please follow the instructions below.

How to create a Facebook business page

2. Follow the on-screen prompt on the Settings page (bottom left) of your Inbox and click "Login with Facebook" [blue button]

This will automatically transfer your to Facebook, where you will find step-by-step instructions to connect your Facebook account. You will need to accept all permissions.

How do I connect Instagram in my unified Inbox?

1. Ensure you have an Instagram business account with at least 1K followers and connected to a Facebook Page

If you don't have one or are not sure, please follow the instructions below. Note that you need at least 1K followers to be able to use IG DMs with your unified inbox.

How to set up a business account on InstagramAdd a Facebook Page to your Instagram Business Account

2. Enable the automated messaging feature on Instagram

Follow the instructions below to enable this feature which will allow you to send and receive IG DMs from your unified inbox.

How to enable automated messaging

3. Follow the on-screen prompt on the Settings page (bottom left) of your Inbox and click "Login with Facebook" [red button]

This will automatically transfer your to Facebook, where you will find step-by-step instructions to connect your Instagram account. You will need to accept all permissions.