AI agents that read your customer's prescription, quote it with PBM, close the order in chat and resolve support on their own, with your team stepping in whenever it needs to.
✓ Outbound, sales, support and stores on a single number
✓ Handoff to a human whenever the case calls for it
✓ Checkout inside the conversation, with no detour to the site
✓ Integration with ERP, PBM, e-commerce and prescription validation
✓ Human support platform and end-to-end analytics
In 30 minutes we'll show the agent running on your chain's own scenario.
We get back to you within 1 business day. No commitment.
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Brands in the sector running conversational sales and support with Connectly
This is not a standalone platform or a loose chatbot. It is your pharmacy's entire conversation operation, from the first message to post-sale, with full visibility.
Agents that guide the purchase and answer questions, within the rules and limits you set.
The same agent on the channel your customer already uses and on your e-commerce site, with a single history.
Queue, transfer and full conversation context for when the pharmacist needs to take over.
What the AI resolved, what went to a person, what turned into an order, all in one dashboard.
The customer sends a photo, a voice note or a question. The agent understands it, builds the quote, applies the PBM discount and closes the sale.
Payment inside the conversation, with no redirect to the site.
It checks the benefit program, applies the right price and shows the discount on the spot, without the customer having to ask.
Automatic or reviewed by a member of your team, according to your chain's policy and the drug class.
Order tracking, duplicate receipts, exchanges, store hours, medication availability. The agent handles it and your team keeps what genuinely needs a pharmacist.
Most contacts end with the agent itself, without ever entering the support queue.
The agent doesn't just answer: it looks up the order, updates customer records, resends receipts and carries out the action in your system.
When a case needs a person, the human agent receives the whole conversation and everything already tried. No starting over from scratch.
Conversational AI projects don't fail on the technology, they fail on what comes after go-live. That's why the operation stays with us.
Your team doesn't have to become an AI team. We build the agent, tune it on real conversations and stay accountable for the results.
Guardrails, audit trails and escalation criteria defined together with you, especially around prescriptions, controlled medication and health data.
ERP, e-commerce, PBM and in-store systems. Meta Business Partner with native VTEX integration.
Connectly combines specialist consulting with a platform to put conversational AI agents into operation across every customer interaction - messaging, voice and services - with the quality of human service, plus business rules, governance and measurable impact.
We are working toward a future in which AI turns every meaningful interaction between a company and its customers into growth: from support to marketing, from loyalty to post-sale.
We are a Meta Business Partner and we run sales and support AI agents for more than 150 clients across 15 industries and 20 countries.
Yes. Connectly follows strict information security and personal data protection practices, in compliance with Brazil's LGPD, so that your chain and your customers can use the platform with confidence — including with health data, prescriptions and controlled medication.
Connectly is ISO 27001 certified, one of the leading international information security standards. The entire operation runs on official channels: we are a Meta Business Partner on the WhatsApp Business Platform, with native VTEX integration and an audit trail of every conversation.
It is an agent that talks in natural language and takes action in your systems. Unlike a decision-tree chatbot, it understands text, audio and images, interprets what the customer is asking for and decides the next step within the rules you have set.
In practice, that means reading a prescription, quoting with PBM, closing the order, checking a delivery or resending a receipt — and handing off to a human agent with the full context when the case calls for it.
The customer sends a photo of the prescription. The agent identifies the medications, the dosage and the length of treatment, builds the quote and returns the items already priced. Validation can be automatic or go through review by a member of your team, according to your chain's policy and the drug class.
Yes. Checkout happens inside the conversation, with no redirect to the site. That is what sustains the difference in conversion compared with traditional e-commerce: the customer doesn't abandon the cart halfway through a flow on another channel.
Yes. We integrate with the medication benefit programs your chain uses so that the discount appears in the quote, right there in the conversation, without the customer having to ask whether a program is available.
The conversation is handed off to the human support platform with the full history and everything the agent has already tried to resolve. The human agent joins mid-case with context, not from scratch.
It depends on how deep the integrations go. A first sales or support scope usually goes live within a few weeks, and we evolve the flows based on real conversations from there.
No. We design, train and run the agents. Your team defines the business rules and limits; the building and the continuous tuning stay with us.
In 30 minutes we'll show prescription reading, PBM quoting and checkout applied to your business
across 15 industries and 20 countries
and Meta Business Partner
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By submitting your information, you agree to Connectly's Terms of Service and Privacy Policy. You can opt out anytime.
