How Daki (acquired by JOKR) reduced its time per ticket by 80% while increasing its engagement rate by 8x with Connectly
✓ 8X higher engagement rate ∙ ✓ 80% reduction in average time per ticket ∙ ✓ 90% fewer salary-related queries
✓ 8X higher engagement rate ∙ ✓ 80% reduction in average time per ticket ∙ ✓ 90% fewer salary-related queries
Daki wanted an efficient communication channel to engage their riders. Email, their primary channel, was underperforming with a ~15% open rate and important information wasn’t being read.
It needed an automated process to collect the required rider information and efficiently handle the overwhelming amount of tickets to provide fast, timely, and effective support.
Whatsapp API, the most popular conversational channel (99% read rate), for riders to easily use and engage with.
Interactive and personalized bots to handle riders' questions, requests, and data collection.
AI-enabled Natural Language Processing (NLP) to create “smart tags”, properly categorizing all rider interactions prior to sharing with agents to reduce the time per ticket.
Automated WhatsApp notifications to anticipate the most common rider questions detected, such as salary and commissions.
You're one step away from skyrocketing your business!
"With Connectly we had 80% less rider issues thanks to their WhatsApp automation. I can't recommend it enough!"
"With Connectly we had 80% less rider issues thanks to their WhatsApp automation. I can't recommend it enough!"
