SUPPORT

Meet InboxAI. Your Support team’s superpower.

Reply faster, solve smarter, and stay in control — all from one omnichannel inbox.

✓ 2x your team’s capacity

✓ ~52% faster resolutions

✓ Higher satisfaction scores

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150+ clients, 15+ industries, 20+ countries

INBOX AI

AI that knows your business, helps your team, and delivers results

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Understands your brand, instantly✓

From your help center, past tickets, and tone of voice—our agents continuously learn and adapt to speak in your brand’s voice, with expert-level answers.

Supports your agents on every ticket✓

Support reps get real-time help—suggested responses, past conversation summaries—so they can focus on people, not busywork.

Drives outcomes, not just replies✓

Goes beyond answering questions—Inbox guides conversations toward bookings, resolutions, and sales.

Keep conversations alive✓

If customers stall or agents drop, AI steps in — no ticket dies quietly.

Measure satisfaction in real time ✓

Understand customer tone and friction — without sending surveys.

Route every message where it belongs ✓

AI predicts intent and urgency to send tickets to the right person — fast, no misfires.

Organize your Inbox in minutes ✓

Tag tickets and assign topics to route conversations to the right agent—no chaos, no missed messages.

Always helpful, agile and committed

"Connectly has significantly improved the quality of our communication via WhatsApp. In addition to a robust and intuitive platform, the biggest difference lies in the team: always helpful, agile and committed to our success. From the beginning, we have been closely monitored, with clear guidance and excellent support. We have automated processes, strengthened our relationships with our customers and gained efficiency. I recommend them with complete confidence."

FEATURES

Your workflows, supercharged

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Track what’s working

See response times, resolution speed, and trends — across every channel, live.

Start every ticket with full context

AI gathers required info upfront so your team can jump straight to solving.

Connect to your CRM

Sync tickets, update records, and trigger workflows

Handle high volumes in one click

Resolve similar issues in bulk. AI drafts replies and clears your queue fast.

Manage all channels in one place

WhatsApp, SMS, and Instagram — handled together in a shared AI-powered inbox.

Support global customers fluently

AI translates in real time without losing meaning, tone, or urgency.

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It’s here to empower your team, not to take over in a black-box way.

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INSIGHTS

Total transparency, from message to resolution

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Track key support metrics

See response times, resolution speed, and trends — across every channel, live.

Measure agent performance

See how many tickets each agent handled, resolved, and how fast they responded.

See what customers ask most

We surface the most frequently asked questions so you know where to automate next.

Spot trends

Track the words, topics, and patterns your customers bring up most.

See what your AI agent handles

Get a clear view of what AI resolves — and where humans still step in.

Review every AI conversation

Dive into past chats. Search, filter, and audit any interaction — instantly.

You’ve built a team that cares. 
Now give them the tools to make every customer feel like they’re the only one.

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Ready to simplify every conversation?

Handle every ticket faster, smarter, and more consistently — all in one AI-powered Inbox.

80% less rider issues

"With Connectly we had 80% less rider issues thanks to their WhatsApp automation. I can't recommend it enough!"

Talk to a Connectly expert and get a plan that fits. See what’s possible—in 30 minutes.

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80% less rider issues

"With Connectly we had 80% less rider issues thanks to their WhatsApp automation. I can't recommend it enough!"