How Linio (acquired by Falabella) increased its revenue by 10x with Connectly

✓ 10X higher revenue vs. other channels ∙ ✓ ~80% open rate ∙ ✓  5x website visits vs. other channels

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The Challenge

  • Linio wanted to increase its marketing campaigns’ effectiveness for big/key events since Email and SMS had poor results due to raising spam flags and them being 1-way communication channels.


  • It needed a high-engagement conversational channel to get the message across while improving customer experience through successful 2-way communication.

The Solution

  • Whatsapp API, the most popular and engaging communication channel in LATAM (90%+ penetration), to reach its leads & customers where they are


  • Interactive marketing campaigns to allow customers to choose their own buyer journey through higher personalization, resulting in unprecedented conversion rates and 99% lower spam flagging.

  • Audience building based on their WhatsApp behavior and answers to effectively segment, target, and retarget all customers to further increase lifetime value.

Outcome

Tap into 2B+ global users—including 165M in Brazil alone. Your next customer is already on WhatsApp.

10x

higher revenue vs. other channels

80%

open rate

5x

website visits vs. other channels
USE CASES

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80% less rider issues

"With Connectly we had 80% less rider issues thanks to their WhatsApp automation. I can't recommend it enough!"

Aspa Lekka
COO & Founder
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80% less rider issues

With Connectly we had 80% less rider issues thanks to their WhatsApp automation. I can't recommend it enough!

Aspa Lekka
COO & Founder