Frequently asked questions.
How Connectly agents work, how we get them live and what it takes from your team.
Getting started
No. Connectly is a complete AI agent platform backed by a dedicated team of specialists, so companies don't need engineers or AI experts in-house to get started. The Connectly team designs, launches, and continuously optimizes each AI agent based on the client's business rules. Companies that already have a technical team can work alongside Connectly's specialists instead.
Connectly AI agents go live in as little as 2 weeks, and most in under a month. Timelines vary with the complexity of the use case and the integrations involved.
Yes. Connectly AI agents integrate with your CRM, OMS, ERP, payments, help desk, e-commerce and any system with an API.
Connectly runs AI agents on WhatsApp, RCS, web chat and other channels, all from one platform. As an official Meta Business Solution Provider, Connectly works directly with the WhatsApp Business API.
Connectly is ISO 27001 certified. We encrypt data, control access and log every conversation, in compliance with LGPD and GDPR.
Connectly pricing is based on the agent’s scope and conversation volume. Talk to sales for a custom proposal.
How agents work
An AI agent understands context and natural language, talks like a person would and takes action in your systems, like processing payments or updating orders. A chatbot follows a fixed script with menus and buttons.
Connectly AI agents hand off conversations to a human agent based on rules each company defines, such as topic, customer request, or conversation complexity. The full conversation history is transferred, so the human agent has complete context and the customer doesn't need to repeat themselves. Conversations can be handled in Connectly's native inbox or routed to the tools the team already uses through integrations.
Every Connectly AI agent goes through automated testing before and after launch. Agents answer based on data from your systems and the rules you define, so prices and policies stay accurate.
Connectly’s analytics show conversations, resolution, conversion and handoffs in real time. The platform turns conversation data into insights by labeling and recording events in every conversation.