IndustriesTelecommunications
The agent sells, supports and retains customers in the chat.
For carriers and providers serving customers in the conversation, on WhatsApp, RCS or webchat: sales, activation, billing, support, cross-sell and retention, connected to your BSS, CRM and field schedule.
Use cases
What the agent can do in telecom.
Sales agent · Commerce agentPlan salesConfirms coverage by address and recommends the plan by usage profile.Coverage · Catalog
Sales agent · Marketing agentUsage-based upgradesOffers the upgrade when usage gets close to the plan limit.BSS · Usage
CX agent · Marketing agentRetentionSpots cancellation signals and offers an alternative before the request.CRM · Retention offers
Collections agent · Support agentBill copies and paymentSends the bill, takes payment and restores the line once payment is confirmed.Billing · Network
Sales agent · Support agentNumber portabilityGuides the portability request and confirms the switch date.Portability · CRM
Sales agent · Commerce agentAdd-ons and rechargesSells extra data, streaming add-ons and prepaid recharges in the chat.Catalog · Payments
These are examples, not the limit.Each agent is built around your flows, your systems and your rules. If it happens in a conversation, an agent can handle it.
Tell us your use case Rules it follows
Retention offers only inside the approved limits.
Contract and acceptance logged as the regulator requires.
Hands off to a person on your team when needed, with a summary of the conversation.
Every action logged and reversible by a person.
Start with one flow.
Talk to sales Pick one flow, like plan sales. We build the agent with your team and measure the result before the next one.
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