The TL;DR on the Forbes Small Business Summit
October 12, 2021 Staff
On October 7th, Forbes hosted their annual Small Business Summit to equip America’s 30M+ SMBs with the guidance and tools needed to persevere during one of the most unpredictable times in recent history.
CommerceNext Revealed These 3 Actionable Insights
October 1, 2021 Staff
CommerceNext IRL returned in a hybrid model on September 28th and 29th, live-streaming in-person content from New York City to virtual viewers around the world. Over 600 attendees had the opportunity to hear from retail executives - including Coach, Wayfair, JustFab, Everlane, E.L.F. Beauty, Patagonia and Clorox - about the future of customer engagement and commerce.
These 3 Themes from National Small Business Week are Here to Stay
September 23, 2021 Staff
Last week, the US Small Business Association (SBA) hosted the annual National Small Business Week (NSBW), an event that has taken place every year since 1963 in an effort to recognize the contributions of America’s entrepreneurs and small business owners. 
Will conversational commerce be the next big thing in online shopping?
July 10, 2021
Susan Delafuente, The Economist
Messaging is an intimate medium for sharing private views and sentiments. It is a cocktail-party whisper in digital form, as one user of WhatsApp, a service owned by Facebook, put it. Now some of the world’s biggest brands are venturing into this personal realm.
Why You Should Bring Digital And Customer Experience Initiatives Together
July 12, 2021
Bita Milanian, Forbes
Among the many disruptions caused by the global pandemic that largely defined the year 2020 was the increased importance of excelling at delivering great experiences to customers — not just sometimes, but all the time and in real time.
WhatsApp: The Future of Business
January 11, 2021
Abhijit Bose, Entrepreneur
Over the last few years, we have seen a significant shift to using messaging to get information and engage with businesses across the world. Unfortunately, the COVID-19 pandemic has only further truly highlighted the urgency for digitization as business messaging platforms and apps have become a lifeline for people and businesses to connect when there is no other alternative.